As advanced as dentistry is today, we are dedicated to making it even better. Our people have a passion for innovation and are committed to applying it to improve dental care. We live and breathe high performance, working as one global team, bringing out the best in each other for the benefit of dental patients, and the professionals who serve them. If you want to grow and develop as a part of a team that is shaping an industry, then we’re looking for the best to join us.
Working at Dentsply Sirona you are able to:
- Develop faster - with our commitment to the best professional development.
- Perform better - as part of a high-performance, empowering culture.
- Shape an industry - with a market leader that continues to drive innovation.
- Make a difference -by helping improve oral health worldwide.
Technical Support Specialist - Lithuania, Latvia, Estonia
This is a highly technical position ideal for engineers and technically proficient individuals. The Technical Support Specialist provides both on-site and remote technical support to customers and dealers to resolve software (SW) and hardware (HW) issues related to the company’s digital equipment portfolio, including CADCAM, CBCT, and Treatment Center systems. This role involves traveling to customer locations in Latvia, Lithuania, and Estonia to fix devices, assist dealers, and deliver hands-on technical support. It is critical for problem-solving when customers are stuck and require expert support to continue operations. Candidates must be based in one of these three countries.
Your responsibilities:
- Serve as the first point of contact for remote technical support.
- Diagnose issues by collecting customer descriptions and identifying faulty components.
- Troubleshoot technical problems using analytical methods (e.g., error trees).
- Provide step-by-step solutions or escalate to relevant teams (local technical teams, dealer partners, or headquarters).
- Offer installation feasibility assessments and technical consultations.
- Document all customer interactions and solutions in internal systems (Siroforce)
- Maintain and update a technical information library for continuous improvement.
- Guide customers or dealers in ordering spare parts.
- Promote educational resources and product information.
- Report sales opportunities to the appropriate teams.
