2023-04-13 14:47:21

Service Performance Analyst

Aerones Engineering, SIA
3000 - 5000 €/m Gross

Description

We are seeking a detail-oriented and analytical Service Performance Analyst to monitor, evaluate, and improve the performance of our services and operations. The ideal candidate will use data-driven insights to identify trends, highlight areas for improvement, and support strategic decision-making to enhance service delivery and customer satisfaction.

Responsibilities

  • Performance Monitoring: Track and analyze service performance metrics (e.g., SLAs, KPIs, response times, resolution rates)
  • Reporting & Insights: Prepare regular and ad-hoc reports on service performance, highlighting trends, issues, and opportunities for improvement
  • Root Cause Analysis: Investigate service failures and performance bottlenecks to identify root causes and recommend corrective actions
  • Process Improvement: Work with cross-functional teams to develop and implement initiatives aimed at improving service efficiency and quality
  • Stakeholder Collaboration: Act as a liaison between operational teams, management, and IT to ensure alignment on service performance goals
  • Dashboard Development: Design and maintain dashboards and tools to visualize key performance indicators and metrics
  • Compliance & Quality Assurance: Ensure services meet regulatory and quality standards and internal compliance requirements

Requirements

  • Bachelor’s degree in Business, IT, Data Analytics, or related fields
  • Minimum of 2 years in service performance analysis, business intelligence, or related roles
  • Strong analytical, organizational, and problem-solving capabilities
  • Expertise in data analysis tools like Excel, Power BI, Tableau, and SQL
  • Excellent written and verbal communication abilities
  • Familiarity with ITIL or service management frameworks is advantageous
  • Strong organizational and time management skills

Benefits

  • Opportunity to represent the global leader in robotic wind turbine maintenance and inspection services, working in a supportive and developing work environment and culture
  • A modern and comfortable office location at Katlakalna iela 11E, Riga
  • Well-equipped kitchen with healthy snacks
  • Friendly and knowledgeable colleagues, as well as team events
  • Health insurance after the probationary period and additional funding for the purchase of glasses
  • Necessary equipment for the job
  • Birthday gifts
  • Paid study leave
  • An additional 3 days of leave per year, which can be taken as needed
  • Gifts and additional funding for special occasions (marriage, birth of a child)
  • Salary ranging from EUR 3000 to EUR 5000 per month before taxes

Key benefits

Additional Health Compensation
Career Opportunities Within the Organization
Inclusive Work Culture (consideration of employees' opinions)
Independence in organizing your work
International Career Opportunities
Modern Working Conditions
Motivating Additional Benefits Package
Paid Extra Holiday / Days Off
Professional Development Opportunities