Real Time Manager

Transcom Worldwide Latvia is currently looking for Real Time Manager (RTM).

Real time manager on daily basis is distributing work tasks to available staff and follows up on their fulfillment, monitors agent activity, is in close contact with internal and external stakeholders to adjust to the changing situation, helps with schedule creation, long-term planning etc.

Location: The position will be located in Riga, Transcom Worldwide Latvia

Area of responsibility: manage Riga, Tallinn and Malaga sites from Riga's office

Responsibilities and job duties:

• communication at all levels within our organisation
• designing and monitoring of the capacity planning of operation collaboration forecast and planning
• advises the daily operation of the actions to be taken with regard to staff deployment during the operation
• proactively respond to variances in targets and service levels
• ensure regular and proactive contact and interaction with clients and clients satisfaction through continuous business improvement.

Skill qualification and personal profile:

• manage your time effectively and be focused on setting clear objectives and priorities
• analytical thinking and problem solving - is able to tackle problems in a logical manner to deliver the appropriate solution and is able to make detailed analyses
• enjoy and thrive on autonomy within the organization and be results focused
• be highly flexible, welcome change and improvements
• have effective communication skills, inspire other people to reach their full potential, including those that don't report directly
• good English language skills
• high stress resistance.

If you are interested in this position and think that you could thrive in this area, then please let us know. In addition to apply directly here, please feel free to send us your resume and with that a personal letter describing yourself, your experience in this area, as well as why you are applying for this position.

Looking forward to hearing from you!

• health insurance (after probation period)
• free gym membership