Norwegian Speaking IT Customer Support Specialist - Data Platforms

Tietoevry invites to join our Data Platforms team. Our tasks range from 1st line support to help clients with their daily requests to ensuring stable electronical data interchange to implementation of customers and new solutions for corporate customers in public, bank and business sectors. We promise you a great and positive working environment.

We provide IT training for employees to be able to ensure IT support to our customers and develop further within IT field, previous IT skills, work experience not required. We offer working experience on an international level in a leading global IT company with possibility to work from home within Latvian border!

As part of your job you will be responsible for:

• Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians.
• Provide first line support to customers in Nordics and worldwide via phone, ticketing systems and other tools.
• Troubleshoot problems and offer solutions by using internal knowledge base.
• Continuously maintain and develop one’s work-related knowledge.
• Improve, update the overall team knowledge database and work with ticket backlog.

Expected requirements:

• Fluent Norwegian language, as well as English.
• Solid computer skills and interest in IT field (Service specific training and general knowledge is provided by the department).
• Fast learner who adapts easily and can strive in a dynamic working environment.
• Excellent communication, problem-solving skills and passion for customer service.
• Accountable mindset with ability to work independently and knowing how to prioritize tasks.
• Eager to take initiative and ‘’can do’’ attitude.

We offer You:

• Working experience on an international level in a leading global IT company.
• Professional and personal development opportunities, growth opportunities.
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues.
• Work on weekdays, morning shifts and possibility to work from home within Latvian border.
• Competitive remuneration up to 1400- 1800 EUR monthly/gross* and benefits package (health insurance, sports, additional days off and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)