Norwegian Speaking IT Customer Support Specialist

Tietoevry invites you to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia – more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail, and logistics in Norwegian, Swedish, Danish.

With us you will be responsible for:

• Ensure high level customer satisfaction and interact daily with colleagues, clients, technicians.
• Provide first line support to customers in Nordics via phone, ticketing systems and other tools.
• Troubleshoot problems and offer solutions by using internal knowledge base.
• Continuously maintain and develop one’s work-related knowledge.
• Improve, update knowledge database and work with ticket backlog when the need arises.

We expect you have:

• Fluent Norwegian language, as well as English.
• Solid computer skills and interest in IT field (Service specific training is provided by the department).
• Previous work experience within IT Service Desk or other IT field is an advantage.

As a person:

• Fast learner who adapts easily and can strive in a dynamic working environment.
• Excellent communication, problem-solving skills and passion for customer service.
• Accountable mindset with ability to work independently and knowing how to prioritize tasks.
• Eager to take initiative and ‘’can do’’ attitude.

We Offer:

• Working experience on an international level in a leading global IT company.
• Professional and personal development opportunities, growth opportunities.
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues.
• Work on weekdays, morning shifts and possibility to work from home within Latvian border.
• Competitive remuneration up to 1450 - 1800 EUR monthly/gross* and benefits package (health insurance, sports, additional days off and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)