Norwegian Speaking Customer Incident Manager

A Customer Incident Manager is accountable for an incident management process being in place for a customer, understood and followed by all involved parties. A Customer Incident Manager follows and promotes standard Tietoevry´s incident management process and best practices. We offer you work experience on an international level in a leading global IT company, great working environment filled with challenging and fulfilling projects, and amazing colleagues.

With us you will be responsible for:

• Drive the efficiency and effectiveness of incident management process and secure low incident backlog for customers.
• Act on escalations raised by customer, internal teams regarding customer incidents and helps to drive fast resolutions.
• Create and improve processes to reduce breaches and do follow-ups, escalate issues.
• Ensuring Incident Management KPIs are met and corrective actions taken in case of failure.
• Secure regular, effective communication towards customers, delivery teams and other stakeholders.
• Provide customer monthly service overview, reports and management information.

We expect you have:

• Fluent Norwegian language skills and English (written and spoken).
• Relevant work experience  or understanding of incident management practices/ project management.
• Knowledge of ITIL frame and General IT knowledge  (troubleshooting, knowledge of basic IT concepts – server, client  operations, network) will be consider as advantage.

As a person:

• Excellent communication, problem-solving skills and passion for customer service
• Fast learner who adapts easily and strong coordination and cooperation skills
• Eager to take initiative, drive improvements and ability to work independently

We offer you:

• Working experience on an international level in a leading global IT company.
• Professional and personal development opportunities, growth opportunities.
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues.
• Possibility to work remotely from anywhere in Latvia.
• Competitive remuneration up to 2000 - 2600 EUR monthly/gross* and benefits package (health insurance, sports, additional days off and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)