Norwegian Speaking 2nd Line IT Specialist

TietoEVRY invites to join our IT Service Desk department with the biggest Scandinavian speaking customer service team in Latvia – more than 100 amazing colleagues, and we are actively looking for new colleagues to grow our team. Our Service Desk was established in 2013 in Riga to provide IT services for corporate customers in public sector, utilities, retail and logistics in Norwegian, Swedish, Danish. We offer working experience on an international level in a leading global IT company with possibility to work from home within Latvian border!

As part of your job you will be responsible for:

• Provide 2nd level IT technical remote support for customers; troubleshooting and resolving problems to the end user’s satisfaction.
• Ensure high level customer satisfaction and interact daily with colleagues, clients, IT technicians.
• Support servers, including configurations and daily maintenance.
• Handle all types of priority tickets & incidents and resolve within the SLAs & process compliance.
• Detect, investigate and respond to advanced threats for network.
• Ensure the Incident Management process is performed as designed.

Expected requirements:

• Fluent Norwegian language, as well as English.
• Relevant work experience; strong interest in IT field and willingness to develop technical knowledge.
• MS Office and MS Operating system proficiency.
• Knowledge about O365, Azure, VPN, DNS, DHCP, Citrix and server operating system (server 2012, file server, AD, SCCM and GPO).
• Strong work ethics, problem-solving skills and effective communication, collaboration skills.
• Ability to work independently, eager to take initiative and enjoys dynamic working environment.

We offer you:

• Working experience on an international level in a leading global IT company. 
• Professional, personal development opportunities and growth opportunities.
• Scandinavian values, business stability and openness.
• Dynamic and friendly work environment.
• Excellent and competent colleagues. 
• Work on weekdays, morning shifts and possibility to work from home within Latvian border.
• Competitive remuneration up to 1500 - 1950 EUR monthly/gross* and benefits package (health insurance, sports and a lot more).

*Monthly salary offer will be defined based up on the candidate’s professional competence compliance with job demands. The salary is a part of the remuneration package provided by Tieto Latvia, that includes additional bonuses and opportunities (health insurance, additional holidays, professional development etc.)