Guest Relations Manager

Radisson Blu Hotel & Spa Daugava Rīga is looking for The Guest Relations Manager who welcomes and registers hotel guests, checks guests out of the hotel, and responds to a wide variety of guest requests by accurately assessing the guest needs and requests and then adding personal recommendations and touches to achieve maximum customer satisfaction while complying with all Radisson Hotel Group policies.

What you will do:

• Check in guests in an efficient and friendly manner, assuring that guest is assigned type of room requested and the correct rate is charged.
• Check out guest at end of stay, ascertaining guest satisfaction, collecting keys, posting late charges and settling bill accurately.
• Assist with pre-arrival emails, write special occasion card/notes, and assist with special occasion set up.
• Handle all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible; resolve customer complaints; assist customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, directions, etc.
• Utilize a variety of computer systems to check guests in and out, run daily reports and select and block rooms for arriving guests.
• Accept reservations, changes and cancellations in the absence of Reservations Department Staff.

• At least 1 year of hotel front desk/reception experience.
• Experience in Guest Relations job will be considered as advantage.
• Excellent personal presentation and interpersonal skills.
• Strong time management skills: ability to multi-task, set priorities, and adjust to changing conditions. Willing to work in a fast-paced environment.
• Ability to operate all computer equipment necessary to perform the job.
• Excellent communication and interpersonal skills.
• Ability to work closely with other departments and communicate clearly and effectively with colleagues and guests.
• Excellent knowledge of Latvian and English, knowledge of other languages is desirable.

• Competitive Salary and a comprehensive benefits package.
• Training and Development opportunities.
• Health insurance after probation.
• Life and accident insurance from first working day.
• Complimentary Dry Cleaning for Employee Uniforms.
• Complimentary Employee Meals.