Incident Expert (ServiceNow)

Worldline helps businesses of all shapes and sizes to accelerate their growth journey - quickly, simply, and securely. We are the innovators at the heart of the payments technology industry, shaping how the world pays and gets paid. Our technology powers the growth of millions of businesses across 5 continents. And just as we help our customers accelerate their business, we are committed to helping our people accelerate their careers. Together, we shape the evolution.

The Opportunity 

At Worldline, our technology addresses the persistent challenges of the payment world. We’ve established ourselves as a leading payment solutions service provider in the region. For our nearshoring team in cooperation with Payone, we are welcoming you to join our team in Riga, Latvia as a ServiceNow Expert!

We look for big thinkers. People who can drive positive change, step up and show what’s next – people with passion, can-do attitude and a hunger to learn and grow. In practice this means:

• 3+ years’ experience in ServiceNow, ideally a ServiceNow certification in the field of Admin, Data Management or Architect
• Additional SNOW module experience (proven through ServiceNow certification not too outdated)
• ITIL certification or knowledge (hands-on) of Change- Incident- and Problem-management processes implemented in a ITSM tool like ServiceNow
• You enjoy working independently and remotely, but your team is always available to answer your questions.
• German language skills is an advantage, not mandatory

Day-to-Day Responsibilities​

• Take care of inquiries from PAYONE via Jira tickets or CMDB mailbox intake
• Implement the changes in the respective ServiceNow instances through change management process
• Access to all data which are CMDB relevant and typically related to CI information kept in a CMDB, Incidents will also be a topic depending on the further roadmap whether ITSM will also be implemented in P1 ServiceNow instances;
• Carry out maintenance work and also being capable to implement new workflows in P1 ServiceNow instance
• CMDB related data as part of SNOW ITSM module, containing asset data (business services/application/technical services/technical assets) in CMDB
• Running yearly re-certifications of CMDB assets data with PAYONE application owner (automated via SNOW as tool landscape)
• Maintenance (upgrades of SNOW SAAS) and further development as to functional requirements (integrations, ITSM module centric), considering NFRs relevant for ITOPs
• Policy and process documentation update, reflecting the state of process as to annual re-certification process of policy/process documentation

At Worldline you’ll get the chance to be at the heart of the global payments technology industry and shape how the world pays and gets paid. On top of that, you will also:

• Be part of a company guided by a strong purpose to do good and recognized as top 1% of the most sustainable companies in all sectors worldwide.
• Work with inspiring colleagues and be empowered to learn, grow and accelerate your career.
• Health insurance
• Corporate team building events (Christmas and New Year Breakfast, etc.)
• Allowance in case of marriage, the birth of a child, the funeral of relatives
• Seniority gift (age jubilee)
• Free parking in the city centre
• Company bonus (applied by Worldline policy)
• Salary level from to 2800 to 3100 EUR/gross

Shape the evolution.

We are pushing towards the next frontiers of payments technology, and we look for big thinkers to join our journey. People with passion, can-do attitude and a hunger to learn and grow. Here you’ll work with ambitious colleagues from around the world, take on unique challenges as a team, and make a real impact on the society. And with our empowering culture, strong technology and extensive training opportunities, we help you accelerate your career. Wherever you decide to go. Join our global team of over 18,000 innovators across 40+ countries, and shape a tomorrow that is yours to own.

Learn more about life at Worldline at jobs.worldline.com. We are proud to be an Equal Opportunity employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as an individual with a disability, or any applicable legally protected characteristics.