Customer Service Specialist

This is a full-time on-site role for a Customer Service Specialist at Alojas in Aloja. The Customer Service Specialist will be responsible for providing excellent customer support, ensuring customer satisfaction, maintaining phone etiquette, and enhancing customer experience on a daily basis.

• First point of contact for all our customers local and international.
• Interface between internal and external customers
• Maintain existing customers, follow up on recurrent sales, get new orders from existing customers
• Respond to customers enquiry in a timely and complete manner
• Following new customers/product combination for C and D customers (Desk sales)
• Transform Aloja’s B2B sales organization from an agent/distributor- based model to a customer-based model.
• Monitor market and competitors’ products, initiatives and activities and react accordingly: propose necessary countermeasures if needed
• Provide detailed rolling sales forecasting with a 12-months horizon
• Review customers activities, anticipate their needs, and improve customer satisfaction
• Complete sales reports and prepare regular updates on key customers’ projects progresses
• Follow up on progresses of R&D projects. She/he will collaborate with R&D to assure that projects are completed according to the deadlines that have been agreed with customers and that they deliver according to the identifies potential.
• Have responsibility for clients’ solvency both new and existent. Collaborate with CFO to recover credit.

Reporting to: Aloja’s Sales Director

Supervises: C customers and Sales Agents

Location: Aloja’s office in Riga and once a month Aloja Starkelsen HQ in Aloja.

More on www.alojas.lv

• Customer Support, Customer Satisfaction, and Customer Service skills
• Phone Etiquette and Customer Experience skills
• Strong communication and interpersonal abilities
• Problem-solving and conflict resolution skills
• Attention to detail and organizational skills
• Ability to work effectively in a team environment
• Fluency in English is a must
• University degree is a must