Customer Care GDS Specialist

Our people are the heart of Norwegian. We embrace a culture of diversity, equality and inclusion. Embracing this culture is critical to our business success and makes us stronger together. Our people have different strengths, experiences, and backgrounds, but all share a passion for our vision - to become the most loved and trusted airline in Europe.

Join Our Team as a GDS Specialist Amadeus E-Ticketing Expert Wanted

Are you an Amadeus e-ticketing expert looking for your next challenge? Were expanding our specialist team, and were looking for you.

Norwegian is continuing its migration to Amadeus e-ticketing, and we're strengthening our existing team of GDS experts to support this evolution. We are seeking professionals with proven expert-level Amadeus e-ticketing experience, gained in high-volume, technically complex environments such as airlines or travel agencies.

You will be supporting the transition to the modern ARD Web Graphic interface, but a strong foundation in Amadeus cryptic commands is essential. You will be the go-to expert for resolving complex booking and ticketing issues, guiding front-line agents, and contributing to smarter, smoother processes.

So, if you have a passion for working with Amadeus and the airline and travel industry and would like to be part of Norwegian and an international team with colleagues in many countries, this is a great opportunity to fulfill your dreams!

Join us, and be a pivotal part of our journey to continuously improve our customer care processes, making a real difference every day.

In this role your responsibilities will be to:

• Resolve escalated Amadeus e-ticket booking and ticketing issues, acting as the go-to resource for technical challenges.
• Diagnose and fix Amadeus system issues, collaborating with support teams to improve efficiency.
• Authorize and oversee booking-related decisions, ensuring alignment with business logic and airline policies.
• Train and support frontline teams, updating documentation and conducting onboarding/refresher training.
• Manage escalated cases end-to-end, identifying recurrent issues and driving process improvements.
• Oversee Amadeus queue management, ensuring timely processing of bookings and schedule changes.
• Ensure PCI compliance in manual payment collection, securely processing transactions and reporting payments.
• Track system issues via JIRA, documenting resolutions and contributing to operational efficiency.

• Manage at least 3 years of hands-on experience handling Amadeus e-ticket bookings in an airline or travel agency environment.
• Master  expert-level proficiency in Amadeus e-ticketing, including workflows, fare construction, ticketing, reissues, and PNR manipulation.
• Optimize advanced Amadeus system use, including queue management, booking automation, and itinerary handling.
• Resolve ability to independently troubleshoot and resolve escalated, complex Amadeus-related issues.
• Apply extensive airline or travel operations knowledge, ideally in a Contact Center or support environment.
• Ensure familiarity with PCI-compliant practices in payment handling and e-ticketing transactions.
• Train strong ability to mentor and clearly explain Amadeus procedures to front-line staff and stakeholders.
• Communicate excellent verbal and written skills, with a collaborative and supportive approach.
• Support commitment to knowledge-sharing and proactive guidance to enhance team efficiency.
• Fluent strong command of English, both spoken and written, with additional language skills being a plus.

This job will be for you if you:

• Notice small details and patterns in bookings that others might miss, helping spot and fix inconsistencies.
• Stay organized and keep track of multiple tasks, balancing speed with accuracy.
• Think ahead and find solutions before problems escalate, making processes smoother.
• Handle pressure like a pro, keeping calm and focused even when things get hectic.
• Work together with different teams, sharing knowledge and making things easier for everyone.
• Make decisions confidently, ensuring ticketing actions follow airline policies.
• Adjust quickly to changing schedules and shifting priorities, staying flexible when needed.

• Opportunity to purchase employee priced flight tickets and explore the world.
• Competitive monthly salary 2300 Eur gross.
• Positive and exciting place to work in an international expanding organization.
• Challenging, variable and dynamic environment where you can develop your skills.
• Health insurance starting from first month of work.
• Flexibility to combine working in a cozy and brand-new office with home office.
• Employee events and engagement activities.
• Mobile phone and monthly subscription coverage. 

So, what are you waiting for?

If you love the thought of working with us, we encourage you to click the Apply button to complete our online application. You will need to upload a recent copy of your resume with a cover letter and tell us why you want to join us. 

Please note: We can only accept applications that have been submitted through our recruitment system. We will accept Your CV and Cover letter, in English language. 

"We care for each other, our customers and our environment as we navigate the skies the Norwegian way"

Please apply by May 15

We hope to welcome you on board!